Refund policy


At NinewTeeDesign, each item is made to order. Because of this, we do not accept returns or refunds for change of mind, incorrect size selection, or personal preference.

Please review product details and sizing carefully before placing your order.

How to Start a Return

To request a return, please contact us at:
📧 ninewteedesign@gmail.com

If your return request is approved, we will provide:

  • A return shipping label

  • Instructions on how and where to send your package

Items sent back without first requesting a return will not be accepted.

Return Address (If Approved)

Approved returns must be sent to:

NinewTeeDesign
10317 Emerald Rock Dr
Oakton, Virginia 22124
United States

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at ninewteedesign@gmail.com so we can evaluate the issue and make it right.

To help us process your request quickly, please include:

  • Your order number

  • Clear photos of the issue

Exceptions / Non-Returnable Items

The following items are not eligible for return or refund:

  • Made-to-order or custom products

  • Sale items

  • Gift cards

  • Perishable goods (food, flowers, plants)

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.
The fastest way to get a different item is to:

  1. Request a return (if eligible)

  2. Place a new order once your return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without providing justification.

To be eligible:

  • Items must be unworn and unused

  • Items must be in original condition and packaging

  • Proof of purchase is required

This policy does not apply to custom or made-to-order items where exemptions are permitted by EU law.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time is up to 10 business days

Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
📧 ninewteedesign@gmail.com

Contact Us

For any questions about returns or refunds, please contact:
📧 ninewteedesign@gmail.com